When you wear a lanyard, a member of staff may ask you if there's anything we can do to help you.
You're welcome to complete the card that comes with your lanyard to help us understand how we can support you.
We understand that not everyone with a hidden disability requires extra support.
Sunflower lanyards are an easy way for you to let us know if you do.
Examples of how we can support you:
- Help getting to your appointment
- Help communicating, for example by using a hearing loop, interpreter or braille
- Longer appointment times
- Using simple English, avoiding jargon and speaking calmly
- Help in avoiding crowded places.

