Interpreting and translation

The Trust supports all patients whose first language is not English, or who have an impairment which affects their communication.

All of the text on this website can be translated using Google Translate. Google Translate can also be used to translate any PDF documents downloaded from this website. The Trust cannot be held liable as to the accuracy of such third-party services.

The Trust provides interpreting and translation services through an independent provider, these services are free of charge to patients who need them.

They include:

• Telephone interpreting (an interpreter can usually be located and on the other end of the phone within two minutes)
• Face-to-face interpreting (when telephone interpreting is not a suitable option and meets the Trust criteria)
• British Sign Language (BSL) interpreting
• Document translation (e.g. patient letters, patient leaflets and medical notes)
• Transcription (conversion of a recorded conversation into writing).

Booking an interpreter

Trust staff will contact a telephone interpreter when you arrive for your appointment, but it is still helpful to let the ward/clinic staff know in advance that you require one.

This will enable them to check that an interpreter in the language you require can be accessed.

If you feel a telephone interpreter is not suitable for your appointment, please phone the number on your hospital letter as soon as possible to discuss your needs with the ward or clinic staff. The department will then need to complete the approval process.

Further information

Please contact the Patient Advice and Liaison Service for further information.